Quality management in the service sector
Companies are often required by law or by stakeholders to manage quality, even if QM certification is not always required.
However, quality management is also a useful tool for organizational management. It serves the systematic definition and improvement of processes and clarifies responsibilities, work processes and serves the transparency of the processes in a system.
In the QM pilot, process descriptions can be displayed using a flow chart and all necessary documents and information can be linked directly to the process description. In this way, all necessary information and documents are available quickly and easily in everyday life. A QM should never be seen as a pure fulfillment of duty. Only when it is understood and lived can it bring the desired benefits.
With the QM-Pilot a standard-oriented system according to ISO 9001: 2015 can be set up.