Quality management in the hotel industry and for organizers

Companies are often required by law or by stakeholders to manage quality, even if QM certification is not always required. In the competition, external quality management is also a positive feature towards customers.

However, quality management is also a useful tool for organizational management. It serves the systematic definition and improvement of processes and clarifies responsibilities, work processes and serves the transparency of the processes in a system.

In the QM pilot, process descriptions can be displayed using a flow chart to set up a quality management system and all necessary documents and information can be linked directly to the process description. In this way, all necessary information and documents are available quickly and easily in everyday life. Quality management should never be seen as a pure fulfillment of duty. Only when it is understood and lived can it bring the desired benefits.

With the QM-Pilot a norm-oriented system according to ISO 9001: 2015 can be set up.

References

Balance Familie AG

Swissôtel Hotels & Resorts

Casino Interlaken AG

Congress Centre Kursaal Interlaken AG

Zendesk